No project will begin without a 50% deposit. All invoices must be paid in full or a 50% deposit within 48 hours of receipt.
Should I make an attempt to contact you at any time, through either: phone call, email, text message or IM service (i.e. Facebook Messenger, Google Chat, Whatsapp etc.), and a response is not received within 1 week (5 business days), the project will be deemed as abandoned. An abandoned project releases both the client and ROUSHELLE REIGN from the contracts. No monies that have been sent to ROUSHELLE REIGN will be refundable in all cases including project abandonment. There will be a $200.00 reinstatement fee to resume work on the project and a timeline will need to be renegotiated once the project has been reinstated.
ALL content for websites or graphics must be submitted prior to the start of the project at the time of the deposit.
There will be a three-day minimum turn around for all graphics excluding branding and websites. I wish to produce the best and highest quality and as such would need ample time to thoroughly sprinkle my magic.
When submitting content for a graphic project, be advised that all images must be of high quality and logos must be a png file with transparent background. If not, your project will be denied.
To explore life in balance, new office hours will take immediate effect. I will now be closed Saturdays to Mondays and open from 10 AM to 6 PM on Tuesdays to Fridays.
Consultations or meetings are primarily held virtually, however, if brunch is best then brunch it is! Book your slot here.
Although the information in the service suite is presented in good faith, please be advised that investments will raise as of January 1st, 2019.
Late payments will be fined 5% per day.
Thank you for your cooperation.